Shipping and Refund Policy

Shipping Policy

Gold Silver Cannabis ships only to the United States.

Products ship out within 3 business days from the time your order is placed. Due to the nature of our products, we are an essential business and affected by COVID-19, therefore delays are possible when processing your order. Shipping delays are also possible from both USPS and FedEx as a result of the COVID-19 pandemic. All orders placed on Friday evening thru Sunday will process on Wednesday.

We use a variety of shipping carriers. We ship using FedEx, UPS, and USPS. Orders placed will generally arrive within the carrier’s time frame, however, we will not be held responsible for shipping carrier delays.

Refund Policy

hour return policy on edible or ingestible products that are damaged. This means you have 30 days after receiving your device or electronic item to request a return or 24 hours after receiving your edible or ingestible item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at gsimportsretail@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at gsimportsretail@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.